Our Guarantee

Last updated February 2, 2014

Our long-term relationship with you the client is based on your satisfaction with our product and services. Your purchase of our products is protected by our comprehensive Product Guarantee.

1. We guarantee that the products that we sell will work as advertised upon delivery to you the consumer. We are not responsible for damage to the product after you have received the product and inspected it for damage. We suggest that you inspect the products immediately upon delivery and contact us immediately if there is any damage to the product or if it is not working properly. You can contact us at 800-265-2465.
2. If the product is damaged and you wish to return it, DO NOT SEND THE PRODUCT BACK WITHOUT CONTACTING US FIRST.
3. Returned packages require a Return Merchandise Authorization (RMA#). To obtain a RMA#, please contact customer support at 800-265-2465 or email us at customersupport@survivalkit.com. 
4. Return Instructions: Please note that you MUST contact our customer support department for your RMA# no later than 7 days of receiving your product. This will give you 7 days of using the product in your own home. 
5. After the RMA# number is issued, we must receive your returned product within 10 business days at our facility to receive your refund. NO EXCEPTIONS. Please allow 7 business days from the date we receive your return for processing. You are responsible for the shipping and handling costs of the return, and restocking fees of 15% may apply.
6. Return Address: 1492 Silicon Way, Ste. C, St. George, UT 84770
7. Please note that we cannot process packages marked “Return to Sender” or without an RMA#.  We recommend you use a tracking number, delivery confirmation or some sort of insured mail for returned merchandise, as we cannot be responsible for items that never reach our warehouse, or do not include the customer’s RMA# on the outside of box. 
8. If you intend to return late or incomplete product, please call us at 800-265-2465 or email us at customersupport@survivalkit.com to inquire about the additional fees that will apply.
9. Under the terms of this Product Guarantee, we will refund only those physical items that are shipped out, electronic products are refundable at our discretion and are not covered by this Product Guarantee.
10. If you choose to receive a refund and not a replacement product, please be aware that we will process your refund with 3 business day, depending on your bank it may take up to thirty (30) days to process and appear on your credit card statement. If you have any questions about whether a refund has been issued by us, please call our Customer Service department at the number above.
11. We reserve the right to terminate or change the terms of this Product Guarantee at any time, without prior notice.
12. THE PRODUCT GUARANTEE WILL NOT BE HONORED IF THE CUSTOMER FAILS TO MEET ALL REQUIREMENTS DESCRIBED IN THESE TERMS.